PROBLEMS ACCESSING THE MEMBERS AREA
If you are having problems logging into the members area. You are entering the wrong user name and password. If you enter the wrong user name and password more than five times you will get locked out of the site. Your user will be locked out of the members area for up to 1 hour. Use the recover user name and password link. Wait 1 hour before you try to log back in. Click here to recover your user name and password.
It is possible your membership has expired or your credit card did not accept the renewal charge.
HOW DO I CANCEL MY MEMBERSHIP?
Cancel your membership with the billing partner who you got billed by. Our preferred billing partner is http://www.epoch.com. Chances are you were billed by them. So you can cancel your membership with them. If you do not know who you were billed by you can send an email to customer support below and they will cancel your membership. Your cancelation request will be processed quicker if you contact the billing partner directly.
Billing Partners: Epoch | CCbill | 2000Charge | WTS
Toll Free Number: 855-273-4747 (United States Only)
International Callers: 702-749-4453
RocketGate Supported Email: JulesCS@RocketGate.com Rocketgate Live Chat Support